Frequently Asked Questions
Everything you need to know about your FOCALLURE beauty experience.
Are FOCALLURE products cruelty-free?
Yes, we are committed to ethical beauty. FOCALLURE does not test any of our finished products or ingredients on animals, and we do not work with manufacturers that perform animal testing.
How long will it take to receive my order?
Standard international shipping typically takes between 7 to 15 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return request.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure payments through PayPal and Apple Pay.
How can I check the status of my shipment?
Once your order is shipped, you can track it through the 'Track Order' link on our website using your order number and email address.
Are your beauty products safe for sensitive skin?
Our products are formulated with high-quality ingredients; however, we recommend checking the full ingredient list on the product page and performing a patch test before full application.